Shipping policy
Made of Stories is committed to delivering your orders quickly, safely, and reliably. Please read our shipping policy below to understand how we process and deliver your items.
Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- You will receive a confirmation email once your order has been shipped.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery times may vary depending on your location and chosen shipping method.
- Standard estimated delivery time: 5–12 business days.
- Please note: Delivery delays may occasionally occur due to customs, holidays, or unforeseen circumstances.
Shipment Confirmation & Tracking
- Once your order has shipped, you will receive a shipment confirmation email with a tracking number.
- Tracking information will be active within 24–48 hours.
Shipping Locations
- We currently ship to most countries worldwide.
- If we are unable to ship to your location, you will be notified during checkout.
Customs, Duties, and Taxes
- Made of Stories is not responsible for any customs and taxes applied to your order.
- All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
Damages & Issues
- Made of Stories is not liable for any products damaged or lost during shipping.
- If your order arrives damaged, please contact the shipping carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions about your order or shipping, please contact us:
📧 Email: info@madeofstories.shop
📞 Phone: +351 967 142 867
🏠 Address: Lisbon, Portugal